Last Updated: October 15, 2026
The following entities may process Customer Personal Data on Arcade's behalf to provide the Services. The listed location identifies the principal processing location used by Arcade; processing may also occur in other locations permitted by the applicable agreement and transfer mechanism.
| Sub-Processor | Category | Function | Location |
|---|---|---|---|
| Google LLC | Infrastructure and AI | Cloud hosting, compute, authentication, databases, object storage, and AI model services through Google Cloud, Vertex AI, and the Gemini Developer API (Google AI Studio), including text, image, video, speech, and translation processing. | United States |
| Amazon Web Services, Inc. | Infrastructure | Managed cloud infrastructure, databases, data warehousing, object storage, and serverless compute used to operate and support the Services. | United States |
| Cloudflare, Inc. | Infrastructure | DNS, content delivery, network security, image optimization, and distributed-denial-of-service protection. | United States |
| Vercel Inc. | Infrastructure | Hosting and delivery of the Arcade web application and related edge services. | United States |
| Algolia, Inc. | Infrastructure | Indexing and search of customer workspace content and related metadata. | United States |
| Hatchet Technologies, Inc. | Infrastructure | Managed workflow orchestration and task execution metadata, including workspace, requester, and job identifiers used to run background workflows. | United States |
| browserless.io, Inc. | Media and content | Managed browser rendering and capture of customer-selected websites to extract page content, screenshots, and design context. | United States |
| Hookdeck Technologies Inc. | Media and content | Webhook receipt, relay, delivery, retry, and observability for media-processing and customer event workflows. | United States |
| Mux, Inc. | Media and content | Video hosting, transcoding, streaming, and transcription of customer-recorded media. | United States |
| Liveblocks, Inc. | Media and content | Real-time collaboration features in the Arcade editor, including presence, comments, and notifications. | United States |
| Footage Firm, Inc. d/b/a Storyblocks | Media and content | Search and retrieval of licensed stock media based on customer or workflow search terms and associated request identifiers. | United States |
| SideGuide Technologies, Inc. d/b/a Firecrawl (“Firecrawl”) | Media and content | Retrieval of website URLs provided by the customer to extract the page’s main text content for AI video generation. Receives only the page URL; the provider fetches the publicly accessible page and may cache the retrieved page content. | United States |
| OpenAI OpCo, LLC | Artificial intelligence | Text and structured-output generation and analysis of customer-provided text, files, images, and sampled video frames. | United States |
| Eleven Labs Inc. | Artificial intelligence | Text-to-speech, music generation, pronunciation processing, sound effects, and audio-isolation services. | United States |
| Anthropic PBC | Artificial intelligence | Provider of Claude models accessed through Google Vertex AI for text and multimodal model processing. Arcade does not call Anthropic's API directly for these customer-facing workflows. | United States |
| OpenRouter, Inc. | Artificial intelligence | Routing of requests to supported third-party language and vision models for copy generation, Brand Kit workflows, and asset analysis. | United States |
| Braintrust Data, Inc. | Artificial intelligence | AI observability and evaluation, including storage and analysis of prompts, outputs, traces, and evaluation datasets. Not used for Enterprise workspaces. | United States |
| TypeSafe AI, Inc. (Jev) | Artificial intelligence | Automated quality checking of AI-generated video plans and output based on user-provided prompts. Receives text and images from the user’s session, such as their requests, messages, and uploaded images, and the generated plan or a description of the generated video. | United States |
| Twilio Inc. (Segment) | Data and analytics | Collection and routing of viewer analytics events from published Arcade demos and videos. | United States |
| ClickHouse, Inc. | Data and analytics | Storage and querying of product and viewer event data used to operate, measure, and support the Services. | United States |
| Google LLC (Google Analytics) | Data and analytics | Measurement of viewer engagement with published Arcade demos and videos. | United States |
| Metabase, Inc. | Data and analytics | Internal business intelligence and reporting over analytics datasets that may include customer account, usage, viewer, or content-derived information. | United States |
| Fivetran Inc. | Data and analytics | Managed data integration and replication used to move data between Arcade production and analytics systems, including datasets that may contain customer information. | United States |
| PostHog, Inc. | Data and analytics | Product analytics, feature flags, and experimentation for the Arcade application using account-holder identifiers and in-product usage events. | United States |
| Finsweet Inc. (Consent Pro) | Data and analytics | Cookie consent management on Arcade's marketing website, including serving the consent banner, recording visitor consent choices, scanning the site to detect cookies and trackers, and generating cookie policy content. Does not receive Customer Personal Data. | United States, Western Europe |
| Functional Software, Inc. d/b/a Sentry | Operations and monitoring | Application error reporting and performance monitoring; Customer Personal Data may appear incidentally in diagnostic records. | United States |
| Twilio Inc. (SendGrid) | Business operations | Transactional email delivery for product, workspace, and account notifications. | United States |
| Stripe, LLC | Business operations | Payment processing, subscription billing, invoicing, and related account and transaction administration. | United States |
| Intercom, Inc. | Business operations | Customer support messaging, ticketing, and account communications that may include customer contact details and support content. | United States |
| HubSpot, Inc. (including Clearbit) | Business operations | Customer relationship management, marketing and sales operations, and Clearbit enrichment of account, company, and viewer-related records. | United States |
| Prighter GmbH | Business operations | Intake and administration of privacy rights requests through the Prighter Privacy Rights Manager, including contact details and request content submitted by data subjects. | Austria |
For questions about our sub-processors, please contact us at [email protected].
