This Arcade is included in Hunter’s onboarding flow to actively engage new users in the product by showing them the key functionality of their discovery product.
How we use Arcade:
- Showcase features users want to use
- Announce new products
- Support our internal customer support knowledge base
Arcade has helped us to:
- Increase engagement: The onboarding completion rate increased from 19% (previous tool) to 74%
- Boost CTA clicks: We achieved a 36% click rate on CTAs included in Arcades
- Enhance feature adoption: Users became more familiar with functionalities, reducing product-related questions
Why We Love It:
- Easy to implement!
- Flexible: Customizable with our logo and colors to match our app's visual identity
- Collaborative: Arcades are accessible to all users, fostering teamwork
- Versatile: Ideal for support, onboarding, and internal knowledge base
- No code required: Empowering our Customer Success teams to manage it independently
"We needed an onboarding tool that was simple to implement, seamlessly integrated with our product, and maintained our visual identity. Arcade met all our requirements. Setting up our first Arcade was simple and didn’t require help from our Product team. Now, we use it to showcase existing features to our users and have started integrating it into our customer support knowledge base for internal use. Our Customer Support team also utilizes Arcade to create step-by-step guides, allowing users to interact with demos instead of just watching screen recordings."
Giovanni Lepori
Head of Customer Success
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